Business Operations Manager

Mid

Reports to:
CEO
Salary:
£40k-£60k
Equity:
£20 - £30k of EMI options
Location:
London – office 2-3 days/week

Join the Surfboard team!

We're creating an exciting new platform to enable customer service teams to hit their service targets whilst improving morale within their team. We’re building an end-to-end solution that centralises data, makes forecasts, schedules agents fairly and provides them with tools to put development and training at the forefront of their experience. Our mission is simple: happy team, happy customers.

Surfboard is backed by some of Europe’s leading venture capital funds and a set of stellar angel investors who have founded and scaled some of Europe’s most successful technology businesses.

Your role

👯‍♂️
Work closely with the CEO on a number of projects including managing customers, financial planning, strategy and operating cadence
❤️
Empathise deeply with our customers, ensure we are providing them with the best possible service and solving their problems and help coordinate between the commercial & product / tech team to manage delivery and outcomes
⛹️
Align the team ensuring we as a company are achieving our objectives and our sprints are aligned with our quarterly OKRs and annual strategy
🌳
Take ownership over developing HR and recruitment processes, managing our external bookkeepers and other ad hoc tasks
📈
Contribute and take ownership over strategy including how we internationalise and move towards the enterprise segment

About you

👍 We'd love to hear from you if you:

  • Think deeply and really care about the customer problem - you can put yourself in the shoes of existing and prospective customers and can communicate how Surfboard can make their lives 100x better.
  • Are passionate about our mission. We're not just building a tool that improves efficiency or a "better scheduling tool". We're building something that fundamentally improves the lives of customer service teams and provides fairness and fulfilment to this otherwise underserved function.
  • Have outstanding communication skills, both written and verbal
  • Can do attitude - you might not have specific experience within a domain but you can pick things up quickly and execute

👎 This might not be a good fit if you:

  • Want to only do strategy work. A lot of this role is being a true operator and getting your hands dirty - this might mean writing copy for our website, managing customer timelines or writing internal policies.
  • You aren't comfortable thinking strategically and taking a step back to think about the big picture and how we as a team ultimately can ensure we are targeting the right segment and building the right product for that segment.

Let's do this

We respect your time, and aim to keep our interview process as quick and simple as possible. As a fast-moving small company we keep the process flexible, but it typically consists of:

  1. Get to know each otherYou’ll speak with Natasha (Founder & CEO) for 30-45 minutes so she can find out more about your background and to tell you more about the role and Surfboard.
  2. Whiteboard exercise / Case interviewWe’ll get together – preferably in person, but remote is also ok – for 1.5hrs to work through a fictional challenge.
  3. CTO meetingYou'll spend time with Matt, our CTO.
  4. Meet the team30-45 min call to get to know a few more of the team. They'll want to know what it's like to work with you, and you'll have opportunity to really dig into what life's like at Surfboard.
  5. Offer!We'll get back to you ASAP, and set up a call to go through the details of your offer and answer any final questions you may have.

After each stage we’ll get back to you as quickly as possible with feedback, and there will be plenty of opportunities to ask questions. If any questions crop up between rounds, or before applying, just send us an email at careers@teamsurfboard.com

We believe in equal opportunities

Surfboard an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse team is the right thing to do and is central to our success.