Come work with us
We are Surfboard and we are changing the way customer service teams work.
We believe good customer service teams are built on three core values: trust, fulfilment and balance. While companies often aspire to these values, few have the right tools to manage their teams in a way that promotes job fulfilment and provides excellent customer service. We want to change this by providing integrated data, forecasting, scheduling and professional development tools that are easy for agents and managers to interact with.
Our mission is simple: Happy team, happy customers
Have a gigantic impact
Companies spend $75 billion a year compensating for poor customer service. There are 16 million customer service agents in the world and a lot of job frustration around lack of development, recognition and unfair decision making.
Solve a challenging problem
Customers expect fast, high quality service across various channels from agents who may be working in remote locations and juggling multiple tools. Information often sits in silos making planning and managing a team an enormous challenge.
Join at the most exciting time
We're at the very beginning of our journey. We're backed by some of Europe's top venture capital investors and a stellar set of angel investors who have built and scaled some of Europe's most successful technology businesses. We want to achieve great things, but with a small team, so you will be an integral part of the mission.
Our own culture and values
We believe in instilling the same values of trust, fulfilment and balance in our own workplace as well as in the products we develop. We want our company to be a flexible, rewarding and fun place to work - and one that is truly inclusive to all backgrounds and perspectives. You can see our full set of values here.
Life at Surfboard 🏄
How we work
We think there’s great value in in-person collaboration, especially at our early stage where we’re still small and things change quickly. So we want everyone to come into the office a couple of days a week. The other days its up to you whether you work remotely or in the office.
Right now we have resident desks at Huckletree on Finsbury Square, but we’re on the look-out for a slightly more permanent home.
One of our values is balance and fun, and we’re happy to be flexible around which hours you work, providing it doesn’t affect our ability to collaborate as a team.
What’s on offer
Every role comes with:
- 💰 Competitve salary (see roles below for salary ranges)
- 📈 Tax-efficient EMI share options
- 🏝 25 days holiday (plus 8 bank holidays)
- 🗓 Opportunity to take a month-long unpaid sabbatical after 2 years
- 📚 £500/yr professional development budget
- 🍼 12 weeks paid parental leave for both mothers and fathers
- 🎳 Team socials (on an ad-hoc basis while we’re small)
This is just the beginning. We received our pre-seed funding round at the beginning of 2021, led by Seedcamp and Fly Ventures. We’re using this money to hire our founding team and build out the first version of the Surfboard product.
Over 2021 we expect our team to grow to about 8 people across engineering, data science, product and design. We each have our areas of expertise, but at this stage it’s all-hands-on-deck. So we’re looking for team players who thrive in a small, close-knit environment. You can see our current team here.